After you have submitted your order and after payment has been approved, we will start processing your order. If all items are in stock, your order will be shipped within 5 business days (depending on the day you placed your order). We send all our UK orders by Royal Mail so expect your delivery to arrive with your usual postman.
UK Deliveries
First Class - £2.00
Your parcel should just pop through your letterbox but if for any reason it won't, your postman will leave a “We’re holding an item of post for you” card. This lets you know that your parcel is being held at your local delivery office and includes instructions about how to arrange another delivery date that is convenient for you.
Although we usually find our First Class and Recorded Delivery services to be very quick to arrive they can take up to 5 working days for Royal Mail to deliver. If your parcel has not been delivered after 6 working days please contact us by email store@planetsoccert-shirts.co.uk or using the contact us page on our website quoting your name, invoice number, order date, full address and we will look in to it straight away for you.
Recorded Delivery - From £2.75 (signature required)*
Royal Mail Recorded Delivery is a more secure delivery option which is particularly useful if you're having your order delivered to a work or communal address as it is a trackable service. This service starts at £2.75 and is calculated by the weight and size of your parcel so cost is dependant on the number of items purchased. You will however be notified at the checkout before you complete your order as to how much your shipping costs will be.
European Deliveries
All our European deliveries are dispatched using our Royal Mail Airmail delivery service. We usually find our deliveries to European destinations take about 6 working days to arrive. However, deliveries can sometimes take longer than expected and so if you've not received your order after 10 working days, please contact us by email store@planetsoccert-shirts.co.uk quoting your name, invoice number, order date, full address and we will look in to it straight away for you.
The delivery costs for your order will be calculated as you add items to your shopping basket on the site, the delivery cost to send one item is £3.95. The cost to send more than one item will increase as you add items to your shopping basket as the price is calculated on the weight and size of your parcel.
International Deliveries
All our International deliveries are dispatched using our Royal Mail International Signed For delivery service. We usually find our International deliveries take about 12 working days to arrive. However, deliveries can sometimes take longer than expected and so if you've not received your order after 15 working days, please contact us by email store@planetsoccert-shirts.co.uk quoting your name, invoice number, order date, full address and we will look in to it straight away for you.
The delivery costs for your order will be calculated as you add items to your shopping basket on the site, the delivery cost to send one item is £7.50 The cost to send more than one item will increase as you add items to your shopping basket as the price is calculated on the weight and size of your parcel.
Do I need to sign for my package?*
If your order is being shipped via Royal Mail First Class, then it will not need to be signed for and will be delivered straight into your letterbox.
If your order is being shipped via Recorded Delivery it will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be re-delivered when you'll be in.
Where do you deliver?
We can deliver to the following countries:
Australia; Austria; Belgium; Canada; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Gibraltar; Greece; Greenland; Hong Kong; Hungary; Iceland; Ireland; Italy; Japan; Latvia; Luxembourg; Malta; Monaco; Netherlands; New Zealand; Norway; Poland; Portugal; Slovakia; Spain; Sweden; Switzerland; Turkey; UK; USA.
Can you deliver to PO boxes?
Unfortunately we are not able to ship to PO boxes.
Can you deliver to a BFPO address?
Yes we can, simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate.
Providing the correct address
It's your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately by email store@planetsoccert-shirts.co.uk or using the contact us page on our website.
Items returned due to non-delivery
If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order. We will charge to re-send the order via Recorded Delivery.
Can you leave the delivery in an agreed hiding place?
Unfortunately we can't. First Class parcels should just fit through your letterbox and all parcels requiring a signature on arrival will need to be signed for upon receipt at the delivery address.
Am I responsible for customs charges?
Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so Planet Soccer has no way of knowing what particular customs and import charges may be in force at any time in any country.
Payment methods:
We accept the following cards: VISA/Delta/Electron/Mastercard/Switch/Maestro/Solo
We also accept payment using Paypal.